Modulo 06 · Mobile

Mobile app iOS & Android

Native multi-insurer app for the distribution network with real-time push and biometric mobile signing.

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What is the NewPicass Mobile app?

The mobile app is the native iOS and Android interface for the distribution network — agents, brokers, coverholders, sub-agents — designed for on-the-go operations: portfolio consultation, quick issuance, touchscreen electronic signing, real-time push for events (claim notified, policy pending signature, upcoming expiry). Natively multi-insurer: the same user accesses portfolios of all delegating insurers they coverhold for, switching from the menu. Biometric 2FA access (Face ID / Touch ID), offline consultation mode, camera integration for document scanning and selfie-liveness customer identification, NFC for CIE reading. Replaces the \"notepad + phone-call-to-office + re-typing-on-PC\" flow with a complete paperless workflow in 60-90 seconds.

For whom

Who operates in the field

Agents & brokersCustomer visits, on-site issuance, immediate signing
Multi-insurer coverholdersSwitch between different insurers' portfolios
Commercial managersNetwork dashboard, production alerts, pipeline monitoring
Appraisers & claims handlersOn-site appraisals with geolocation, photos, audio
Key features

What the mobile app does

In-field operations
  • Policies and customers consultation
  • Quick issuance with touch-optimised form
  • Touchscreen electronic signing (FES/FEA/FEQ)
  • Real-time push notifications for critical events
  • Multi-insurer switch for coverholders
  • Offline mode for recent-data consultation
Security & device integration
  • Login + 2FA TOTP/SMS on first access
  • Biometric unlock (Face ID / Touch ID / fingerprint)
  • Remote wipe on device loss
  • Camera for document scanning
  • NFC for CIE reading in customer identification
  • Geolocation for on-site appraisals
Typical workflow

In-field policy issuance in 60-90 seconds

01

Biometric login

App open + Face ID / Touch ID. Active session.

02

Delegating insurer choice

Menu switch if operator works for multiple insurers. Insurer branding activated.

03

Customer master data

Tax code / VAT entry with auto-completion. If new customer: ID document scan via camera, automatic OCR of data.

04

Policy details

Line, sum-insured, effective date, beneficiary selection. Real-time premium computation. ANAC CIG verification if relevant.

05

Principal signing

Customer signs directly on the agent's device touchscreen (graphometric FEA). Alternative: link sent to customer for SPID/CIE signing.

06

Sync & confirmation

Policy synced in real-time to back-office and delegating insurer. Confirmation push. PDF available for email/PEC sharing to customer.

Technologies

Technical stack

Platforms
iOS 15+ · Swift native Android API 26+ · Kotlin App Store · Google Play
Services
Firebase Cloud Messaging OAuth2 + JWT Biometric API · MDM
Measurable results

Impact on the distribution network

60-90sMobile issuance timeFrom customer selection to signed policy
+25%Policies issued on-siteVs office-return for PC issuance
100%PaperlessNotepad + re-typing elimination
2FAAccess securityBiometrics + remote wipe · DORA art. 8
FAQ

Frequently asked questions about the mobile app

Why a native app and not just a responsive web?

The native app offers 4 advantages not replicable by web: (1) real-time push notification even with the app closed, key for urgent claims; (2) integrated biometric access (Face ID, Touch ID) without typing credentials; (3) offline mode for consultation without connection; (4) camera access for document scanning, geolocation for on-site appraisals, NFC for CIE.

Can the same app be used for multiple delegating insurers?

Yes. Unique advantage for coverholders and MGAs operating with multiple insurers. The app is user-level multi-tenant: the same broker, with the same credentials, can switch between portfolios of different insurers directly in the app. Optional per-insurer branding (logo, colors).

Is mobile electronic signing legally valid?

Yes. The app supports FES, FEA and FEQ with the same guarantees as the web. FEA: document identification + selfie liveness + graphometric signature directly on the touchscreen. FEQ: integration with remote qualified certificate via CSC API. eIDAS art. 25 validity guaranteed for the levels that provide it.

What happens if I'm offline?

Offline mode active on iOS and Android: consultation of recent policy data (last 90 days, configurable), customer master data, emergency contacts. When connection returns: automatic sync of any locally-drafted records. Operations requiring real-time validation (CIG on ANAC, AML screening) are blocked offline.

How is access to the app protected?

Login with email + password on first access, then mandatory 2FA: TOTP via authenticator app or SMS. Subsequent accesses: biometrics (Face ID / Touch ID / Android fingerprint). 12-hour session then automatic logout. Remote wipe possible on device loss. DORA art. 8 (secure access) compliance.

Is the app available on App Store and Google Play?

Yes. Publicly distributed as "NewPicass Mobile" on App Store and Google Play. For customers wanting dedicated branding (logo + insurer name) white-label publication is available under the customer's developer account, supported by NewPicass as a service.

Related modules
Modulo 02

Distribution network — coverholders & brokers

Coverholder, MGA and broker coordination with real-time bidirectional sync to the delegating insurers.

Open module page Modulo 04

eIDAS digital signature — FES, FEA, FEQ

Three-level electronic signature: simple, advanced and qualified, compliant with eIDAS 910/2014 and CAD.

Open module page
Let's talk · 45 minutes

Want to see Mobile app iOS & Android in action on your real flows?

45 minutes with one of our engineers, no sales script. You show us your current process and we show you concretely how this module would solve the critical points.

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