Supremo
Remote-assistance tool by Nanosystems, simple and immediate. Portable executable (no installation required). Recommended for quick interventions on Windows.
Windows
Customer service · Remote assistance
Direct support, no ticket parking.
Our customer service is handled directly by the engineers who built the software. No first-level call center: you talk to someone who can actually fix it. 5-line PBX switchboard, dedicated email queues and two remote-assistance clients available.
01 · Contact channels
How to reach us.
Phone for operational emergencies and first diagnostics. Email for tracked requests, continuous support tickets and reports requiring attachments.
Phone switchboard
+39 081 19681204
PBX · 5 lines
Monday–Friday · 9:00–18:00 CET. Immediate answer on the first free line, automatic queue on the remaining four during peak hours.
Support email
[email protected]
Continuous-ticket queue for configuration issues, recurring anomalies, functional-extension requests. Reply within 24 working hours.
Helpdesk email
[email protected]
Operational front line: user assistance, credential reset, platform usage guidance. Typical reply within 4 working hours.
02 · Remote assistance
Two tools for remote support.
For interventions requiring direct desktop access, download one of the two remote-assistance clients and provide the ID to the IESolution operator on the phone. End-to-end encrypted connection, ready in seconds.
RustDesk
High-performance open-source solution, available for Windows and macOS. Clicking the link opens a dedicated download page that starts the file automatically.
Windows
macOS
Need help now?
Call the switchboard or open a ticket.
For operational emergencies we recommend the phone. For requests with attachments or detailed reports, write via email — tracked reply within 24 working hours.